Mickmac
Level 1: Cadet

Delete old phone number from my online account.

How can I remove an old out-of-date number from my online account ? Very confusing at times and I should be able to do it myself but there is no way to do it.

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2 REPLIES 2
CJNET
Level 6: Bloodhound

Re: Delete old phone number from my online account.

You need to call Telstra on 125111 (post paid) or 1258880 (pre-paid) and ask to cancel the service number in question. The CSR will verify and re-verify that you want to cancel the number and the consequences are that you cannot get the number back. As long as you know exactly what you want to happen and are steadfast, they'll do it for you and within an hour or two your number should disappear from My Account.

CORY [CJNET]
Mickmac
Level 1: Cadet

Re: Delete old phone number from my online account.

Thanks CJNET

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