Level 1: Cadet

Direct Debit

I have been trying to change my direct debit details for over a month through the website and the My Telstra App, ‘Something went wrong’ Refresh - keeps appearing. I have called the 132200 number and they even could not do it they got the same error on their end. Telstra need to fix the app. Nothing works.
Please do not tell me to uninstall and download again.

Please do not tell me to try again in 24-48 hours.

Please do not tell me to call or chat. 

Telstra expect people to have a direct debit in place however just never attempt to change it.

Good luck when people’s credit card expiry date ends. 

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Level 21: Augmented
Level 21: Augmented

Re: Direct Debit

You can use the Telstra webpage to submit feedback about your experience with the My Telstra app.


If that is not productive, then you could lodge a complaint with Telstra.

Level 22: Superhuman
Level 22: Superhuman

Re: Direct Debit

Hi @Boss_Little 


My suggestion is to try it via your account online (not the app) but first clean your internet temp/cookie files on the PC.


I use the app, Glary Utilities, from I've been using that program for years. You don't need to register the program unless you want to auto install updates.


I've found a lot of Telstra web page issues are fixed by cleaning your temp files.


It might not work, but its just another suggestion that might help?

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit