JUNIOR63
Level 1: Cadet

Does anything change when I cancel a service to switch to another?

I have just purchased a new sim for my mobile broadband. It was a better option (cheaper) than upgrading my plan. I now want to cancel my old plan. it's out of contract so no charges. My question is, will this effect my current email & internet accounts. If I cancel this plan will anything change? I don't want to lose my email accounts.

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1 REPLY 1
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Does anything change when I cancel a service to switch to another?

When you cancel a internet account that has a email account attached the email account can be kept for one year. When cancelling the account mention that you wish to keep the email or else it will automatically be deleted when account is cancelled.

 

https://www.telstra.com.au/support/category/email/faq/can-i-keep-my-telstra-email-address-if-i-close...

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