Level 1: Cadet

extra charge on my credit card

I have just recharged my pre paid wifi an i was charged an extra $10.00 on a $50 plan please tell me why this happened????

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Level 23: Superhero
Level 23: Superhero

Re: extra charge on my credit card

Hi db153,


No-one has access to your Account on Crowdsupport.


You'll need to contact Telstra Pre-Paid directly either via Live Chat


Or ring 132200.

They'll be able to look at your Account and see why you were charged the extra $10.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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