Finalise an account

[Incognito99999]

Dear Team,

I would like to finalise an account for my second property.

I would like to disconnect the phone on this property and receive the final bill please as this property will be rented in the next couple of weeks.

My primary address will remain as the same.

Please can you can you arrange the final bill for <Removed for Privacy> as soon as possible.

I can be contacted.

regards,

Ani

[ProfessorPhone]

Hello 

Telstra Crowd Support is not a customer service channel for Telstra and is a public website

Please delete your personal details 

Thank you 

[WillowR]

Hey @Incognito99999,

To get you some further help, please click on the following link for assistance from our messaging team: https://tel.st/mqwpq. The link will take you directly to messaging, where our AI will request some account information to authenticate and then link you in with an agent. This team operates from 0800-2000 AEST. 

I find with messaging that prompting every ten minutes or so is really helpful, they handle a high number of conversations at once so they may get bogged down handling multiple enquiries. Sending a simple "just checking in, how's the investigation going?" will refresh the conversation, and keep it moving along. It is important to note though that it's not a livechat service, so replies may not be instant and there may be delays between messages.