Level 1: Cadet

Finalise an account

Dear Team,


I would like to finalise an account for my second property.

I would like to disconnect the phone on this property and receive the final bill please as this property will be rented in the next couple of weeks.

My primary address will remain as the same.


Please can you can you arrange the final bill for <Removed for Privacy> as soon as possible.

I can be contacted.




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Level 23: Superhero

Re: Finalise an account


Telstra Crowd Support is not a customer service channel for Telstra and is a public website

Please delete your personal details 

Thank you 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Support Team
Support Team

Re: Finalise an account

Hey @Incognito99999,


To get you some further help, please click on the following link for assistance from our messaging team: The link will take you directly to messaging, where our AI will request some account information to authenticate and then link you in with an agent. This team operates from 0800-2000 AEST. 


I find with messaging that prompting every ten minutes or so is really helpful, they handle a high number of conversations at once so they may get bogged down handling multiple enquiries. Sending a simple "just checking in, how's the investigation going?" will refresh the conversation, and keep it moving along. It is important to note though that it's not a livechat service, so replies may not be instant and there may be delays between messages.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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