Level 1: Cadet

Foxtel go account suspended due to Telstra not paying Foxtel

Last night my Foxtel Go App had the following error message

I visited the Foxtel website to try and rectify the problem and utilised the live chat. I was informed by the Foxtel agent that the bill was not paid and I would need to contact Telstra. I proceeded to utilise the My Telstra App and it has been very disappointing as I’ve had to repeat the issue to multiple agents and try and explain that I’ve paid my Telstra bill, Telstra have not paid the Foxtel bill for the subscription I purchase via Telstra. I have tried to escalate the problem and have been now told it will take 5-7 business days to investigate. 
Foxtel informed me this is happening to many customers, so what I’m seeking has this happened to others and, to try to establish the process (hopefully the easiest) to resolve this problem. 
** Please note my Telstra bill is paid and actually in credit. 

thank you

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