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Home Internet Medium Bundle
I have just changed from Home Internet Small to Medium Bundle. I see that I am now charged $15.00 monthly for mobile calls made from my landline phone, which I never use. Is this charge part and parcel of the contract or was it added as an extra due to a misunderstanding when I was chatting with a Telstra rep on 15th & 16th May?
I would like to make it clear that I don't want to change contracts. I have already been penalised $50 for changing from Small to Medium, of which I was never made aware during the chat!
I thank you for any clarification you could throw on this matter.
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Re: Home Internet Medium Bundle
Thanks for using Crowd Support. This page is for the community to assist and not for account specifics sorry. Changing from small to medium is a new contract and a $50 charge. Our chat team here http://tel.st/49kl can check on this for you though.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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