Mongyee
Level 1: Cadet

How can I change my user name on my online account

I am going to change ISP shortly therefore will lose my current email address.

My current user name is my current email address. Since I am going to lose this address when switching ISP, I want to change my user name to my gmail email address however there are no option to change the user name on the "My details" page. Only the password can be changed. How can I contact Telstra to obtain help ? There are extended waiting waiting times on the phone and I was not able to find anything related to my problem on the support pages.

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1 REPLY 1
Mongyee
Level 1: Cadet

Re: How can I change my user name on my online account

 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit