Four weeks ago I went online at MyTelstra and changed my current plan (which is out of date) to a $70 p/mth plan. Received an email telling me all done. A week later still on old plan so went on line again. Person I spoke said for some reason change had been cancelled. Couldn't tell me why. But assured me he would change it. Got another email telling me all good. Two weeks later still on old plan. Went into Telstra shop in Sydney CBD. Very helpful young man confirmed that for some reason two online attempts had been blocked/cancelled by "computer" but he assured me he would fix it up. I signed paperwork and left store assured all would be finally sorted out. Fifteen minutes later young man called me and advised I had a pre-paid service. I told him a know that but the phone number I gave him at the store is the service I want the new plan for. Not my back up phone that has a pre paid plan. Just checking he said. It's all done. So as you guessed it, my plan has still not been changed. No explanation or contact from Telstra. Can someone suggest what I should do. Is it just me or is this usual Telstra incompetence.
Hello
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