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How do I change mobile plan
Four weeks ago I went online at MyTelstra and changed my current plan (which is out of date) to a $70 p/mth plan. Received an email telling me all done. A week later still on old plan so went on line again. Person I spoke said for some reason change had been cancelled. Couldn't tell me why. But assured me he would change it. Got another email telling me all good. Two weeks later still on old plan. Went into Telstra shop in Sydney CBD. Very helpful young man confirmed that for some reason two online attempts had been blocked/cancelled by "computer" but he assured me he would fix it up. I signed paperwork and left store assured all would be finally sorted out. Fifteen minutes later young man called me and advised I had a pre-paid service. I told him a know that but the phone number I gave him at the store is the service I want the new plan for. Not my back up phone that has a pre paid plan. Just checking he said. It's all done. So as you guessed it, my plan has still not been changed. No explanation or contact from Telstra. Can someone suggest what I should do. Is it just me or is this usual Telstra incompetence.
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Re: How do I change mobile plan
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: How do I change mobile plan
Hi KennethJ,
Sorry to read of your past experiences, I'm sure this will be something we can investigate and fix up for you soon. As DrQ has mentioned, a formal complaint would be best in this scenario. You can raise this online at the following link, where a case manager will be in touch within 3-5 business days to address your concerns and start working with you towards a resolution: Lodging a complaint with Telstra
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