How to add another pre-paid account to My Account?

[gwmbox]

Hi T-Reps and everyone else

I noticed the new layout for the My Account, very snazzy

On my account it has two of our accounts listed, one is my normal Telstra account with all of my main services (phone, foxtel, internet etc) and the second is one of our prepaid mobile services, My question is how can I add our second pre-paid service to the account list?

Thanks

GW

[Ben_F · Accepted solution]

You have a few options:

If it doesn't appear, they have set it up under a different customer profile. I think you need to "Register" again, but supply your existing Telstra MyAccount Details.

Failing that, you may need to get them to perform some magic to move Pre-Paid services onto the same profile. LiveChat should be able to sort this out for you.  

[gwmbox]

Thanks Ben. live chat has helped me sort it out - cheers

[Sylfel]

Trying register again, no luck

[Sylfel]

Mobile prepaid

[Lindy]

hi Sylfel 

If you are having problems adding another prepaid account to your My Account, you would be best to speak to our My Account team on Live Chat  http://tel.st/8qpr

Kind Regards 

[Bekibull]

Hi there, I'm not having trouble I just don't know where to click to add a prepaid service. Can you please help?
Thanks

[TobyMan]

Yes I do not now why this is such a hard thing to do so we can keep all our post and pre paid accounts all tidy.  I have to contact someone on website or on phone to do what I should be able to do online and safe Telstra money.

[Renee]

Hi TobyMan,

Appreciate the feedback. If you would like to chat with us in regard to adding an account, I recommend using the link provided by Lindy earlier in the thread.