Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi T-Reps and everyone else
I noticed the new layout for the My Account, very snazzy
On my account it has two of our accounts listed, one is my normal Telstra account with all of my main services (phone, foxtel, internet etc) and the second is one of our prepaid mobile services, My question is how can I add our second pre-paid service to the account list?
Thanks
GW
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
You have a few options:
If it doesn't appear, they have set it up under a different customer profile. I think you need to "Register" again, but supply your existing Telstra MyAccount Details.
Failing that, you may need to get them to perform some magic to move Pre-Paid services onto the same profile. LiveChat should be able to sort this out for you.
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
You have a few options:
If it doesn't appear, they have set it up under a different customer profile. I think you need to "Register" again, but supply your existing Telstra MyAccount Details.
Failing that, you may need to get them to perform some magic to move Pre-Paid services onto the same profile. LiveChat should be able to sort this out for you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: How to add another pre-paid account to My Account?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: How to add another pre-paid account to My Account?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: How to add another pre-paid account to My Account?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: How to add another pre-paid account to My Account?
hi Sylfel
If you are having problems adding another prepaid account to your My Account, you would be best to speak to our My Account team on Live Chat http://tel.st/8qpr
Kind Regards
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: How to add another pre-paid account to My Account?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: How to add another pre-paid account to My Account?
Yes I do not now why this is such a hard thing to do so we can keep all our post and pre paid accounts all tidy. I have to contact someone on website or on phone to do what I should be able to do online and safe Telstra money.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: How to add another pre-paid account to My Account?
Hi TobyMan,
Appreciate the feedback. If you would like to chat with us in regard to adding an account, I recommend using the link provided by Lindy earlier in the thread.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Related Content
-
How do I add another pre-paid number to my account?
Find out more -
Adding another number to my account
Find out more -
wifi prepaid adding to my account
Find out more -
Multiple accounts
Find out more