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Level 1: Cadet

I just want my billing email address corrected

For some ridiculous reasons after having to compromise with a lesser ADSL2+ service from a Cable service as Telstra refused to install a new Cable connection because NBNCo is due in 2021 18 months away.
I now find myself trying to correct the 'billing email name they have provided me.
They have missed the second letter in my surname and it is wrong.

I have asked for this to be corrected and I have been told this afternoon the only way fr them to fix their error is to disconnect my month old service and connect a new service  which will take them at least 5 days - possibly longer during which time I will have zero access to the Internet.
I work in IT  and I have to say I'm already paying a premium for this service and when you go and make a blatant error like this I lose out.
This is just ridiculous.
I went with Telstra because I have always been a Telstra Business mobile customer and the appeal of a 4G SIM Card fail-over was particularly appealing and I had heard really good things about Telstra Cable.
I have to say with all if this d1cking about I'm just about ready to move back to TPG..
Seriously Telstra it's an additional letter in the name.

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: I just want my billing email address corrected

Yes, the system is clunky in that regard, but it could also be that the requested email address was already taken so they could have just given you one that was close. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit