HoFam
Level 1: Cadet

If my Telstra username a valid email address, how can I access to it?

Before I join the bigpond bundle, I already have a Telstra username, just found it.  It's a email address format with @telstra.com.  Is it a valid email account, how can I set up and use it?

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1 REPLY 1
TimmyT
Telstra (Retired)
Telstra (Retired)

Re: If my Telstra username a valid email address, how can I access to it?

Hi HoFam,

 

Thanks for reaching out to us. When placing an order for a new bundle plan, you will need to create a new email address ending with @bigpond.com. You can however still register your existing email address as your Telstra ID to be able to access your account online via My Account  http://tel.st/cpyn or our 24x7 app  http://tel.st/app.

 

Let me know if you have any questions. 

 

- Tim 

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