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If my Telstra username a valid email address, how can I access to it?
Before I join the bigpond bundle, I already have a Telstra username, just found it. It's a email address format with @telstra.com. Is it a valid email account, how can I set up and use it?
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Re: If my Telstra username a valid email address, how can I access to it?
Thanks for reaching out to us. When placing an order for a new bundle plan, you will need to create a new email address ending with @bigpond.com. You can however still register your existing email address as your Telstra ID to be able to access your account online via My Account http://tel.st/cpyn or our 24x7 app http://tel.st/app.
Let me know if you have any questions.
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