TNG70
Level 1: Cadet

International SMS Charge

Why was I charged for an international SMS to New Zealand when I have not sent a message there?

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: International SMS Charge

Nobody at Crowdsupport has access to billing systems.

 

You will need to query the charge by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit