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Level 1: Cadet

Logged into Telstra 24/7 My Account. ! No accounts found.

Tried calling for assistance (but currently Telstra has zero phone support) and also tried the pointless automated chatbot, Codi. Was instructed to download My Telstra App to get assistance. Log into App and it says "looks like you haven't added a Telstra account to your ID yet" Try to add account and it says "The account details entered do not match our records" What else can I try??

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Level 25: The Singularity
Level 25: The Singularity

Re: Logged into Telstra 24/7 My Account. ! No accounts found.

You will need to contact Telstra to get your account linked properly to your Telstra IS.

 

You can contact Telstra by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen), and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

You don't need to be logged in to the app in order to use the messaging function.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 1: Cadet

Re: Logged into Telstra 24/7 My Account. ! No accounts found.

Thanks Jupiter, I'll give it a try.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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