Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Login tab not working

Answered

I went to mybigpond a.k.a https://media.telstra.com.au/home.html to log into my account via the "account log in now" tab on the right and it redirects me to https://www.telstra.com.au/support instead.

 

Someone needs to fix that.

 

 

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
1 ACCEPTED SOLUTION

Accepted Solutions
Ozmoz
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Login tab not working

Yes thanks Yastiandrie it is working correctly now.

 

Although a couple of days ago I tried it, it worked, then went back to it later and it didn't. So not sure how often they fiddle around with that page?

 

I always clean my cache so it wasn't that when it failed again.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

View solution in original post

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7 REPLIES 7
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Login tab not working

I've forwarded it on for someone to take a look at Smiley Happy

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Kalak
Level 23: Superhero

Re: Login tab not working

In the mean-time you should be able to access your usage/account information via my.telstra.com.au
If you've found a solution then don't forget to mark that post accordingly.
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Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Login tab not working

Thanks guys!

I'll change my bookmark to my.telstra.com.au as that works. I just won't bother reading the media pages anymore.

The porting over from ADSL to NBN hasn't yet finished updating my info yet. So I can't yet see the calls I make. I guess that will take a few more days to sort out?
Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Login tab not working

Whoops I probably should mentioned that to
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Login tab not working

@Ozmoz see if it is doing it now...Just tried it and it is working now for me

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Ozmoz
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Login tab not working

Yes thanks Yastiandrie it is working correctly now.

 

Although a couple of days ago I tried it, it worked, then went back to it later and it didn't. So not sure how often they fiddle around with that page?

 

I always clean my cache so it wasn't that when it failed again.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

View solution in original post

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Login tab not working

I just made sure the right people were made aware Smiley Happy

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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