Level 1: Cadet

Missing bills from online account



when I log into my online Telstra account there are no bills available, even some of the past bills have disappeared.


is there any chance I can get them back.


also my next bill is not in my account so I can not view or download the bill.


in the middle of last week I noticed the bills had disappeared.


thank you

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Telstra (Retired)
Telstra (Retired)

Re: Missing bills from online account

Hi BrokenWidget, 


That's not good to hear. So we can check what is happening with your bills, please speak with our 24x7 Billing Support team


Kind Regards

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