Khelenor
Level 1: Cadet
a month ago

Mobile Protect link is dead.

When i go to the Mobile Protect screen, within mytelstra app against my mobile number it has text .."an error occured in setting up this service. Please contact Telstra on 1800266000 for support"

I rang the number but a recorded message told me that "this promotion is no longer available". What promotion would that be exactly?

Whats going on...cant speak to anyone at Telstra to get this fixed., and that is very frustrating.

Also, my account on the web login (pc) actually has a dead link, and does nothing when i click the Mobile Protect link.

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OllieW
Support Team
Support Team
3 weeks ago

Re: Mobile Protect link is dead.

In response to Khelenor

Let's take a look Khelenor, ca you access your account via  https://tel.st/38naa at all?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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