beechmachine
Level 2: Rookie

Moving rewards points to my other account

Answered

I recently cancelled my mobile broadband service which has 15000 points in it.

Is it possible to get them transferred over to my mobile phone account?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Moving rewards points to my other account

Possibly, they may have disappeared if the account is already cancelled (you should always move points before cancelling accounts).

 

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help Screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the message screen. It can take a few hours to get a response, but you will get a notification through the app.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Moving rewards points to my other account

Possibly, they may have disappeared if the account is already cancelled (you should always move points before cancelling accounts).

 

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help Screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the message screen. It can take a few hours to get a response, but you will get a notification through the app.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit