Moving rewards points to my other account

[beechmachine]

I recently cancelled my mobile broadband service which has 15000 points in it.

Is it possible to get them transferred over to my mobile phone account?

[Jupiter · Accepted solution]

Possibly, they may have disappeared if the account is already cancelled (you should always move points before cancelling accounts).

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help Screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the message screen. It can take a few hours to get a response, but you will get a notification through the app.