Level 1: Cadet

My Account - account not listed

My partner and I have purchased a home NBN bundle. The purchase was made under his account. I am listed as the primary account holder. Neither of us have access to the account when logging into My Account. When either of us try to add it in the 24x7 app we get the security level error.


Many other crowd support posts on this topic say contact the 24x7 support. When clicking on any link it tells me they are not available. No option to wait in line or submit anything.


I did spend time in an online chat yesterday but the problem was not solved. Despite replying to a message that suggested we would be called back - we were not called back.


Currently we cannot monitor our data usage. Unacceptable.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: My Account - account not listed

Try: http://telstra.com.au/chatnow/landing/ and see if that works for you.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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