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Level 7: Deputy Inspector

My Account : Manage Call Settings : Security Certificate Invalid

Trying to manage my call forward settings via My Account.

 

Both Internet Explorer and Firefox will not allow me to proceed because the security certificate expired in Feb 27.

 

If I click the "Manage" button in the Call Settings section, the following message appears and I cannot proceed.

 

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selfcare.connect.telstra.com uses an invalid security certificate.

 

The certificate expired on Tuesday, 27 February 2018, 3:23 pm. The current time is Tuesday, 10 April 2018, 9:43 am.   Error code: SEC_ERROR_EXPIRED_CERTIFICATE

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3 REPLIES 3
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Support Team
Support Team

Re: My Account : Manage Call Settings : Security Certificate Invalid

Hi Smoothp20. Thanks for coming through, sorry for the frustration. Can you post the link to the exact page which has an expired certificate please?  - Matthew.

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Level 4: Private Eye

Re: My Account : Manage Call Settings : Security Certificate Invalid

Hi MattyC,

 

It's a month later and I have the same problem.
The URL for me is https://selfcare.connect.telstra.com/?token=h1Z%2FNY27iGdqnvKyni5Xm972dZIE0ZwT91QcvmUliu%2B%2BF1r2Cn...

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Support Team
Support Team

Re: My Account : Manage Call Settings : Security Certificate Invalid

Hi lironl2,

 

Thanks for letting us know, this has been passed to our website team.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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