Level 1: Cadet

My Account

Is there a reason i can’t load up the webpage to view my account information? Other pages are loading a lot slower than normal and i’d like to check why. 30 minutes and several refreshes and still nothing but a blank page

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Telstra (Retired)
Telstra (Retired)

Re: My Account

Hey LK7,


I can appreciate your frustrations with the access tom the webpage and My Account service and do apologise for any inconvenience that this has caused Smiley Sad I would first recommend that you have the browser's history and cookies cleared, allowing you a fresh connection to the web site and My Account services. Once you have completed this clearing of the browsers history, please try and have this accessed again via the following link:


Let us know how you get on having this completed? 

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