natsully
Level 1: Cadet

My Email Change has not been completed

I changed my email address from hotmail to gmail, and advised Telstra.  The system is ridiculous - you can't change your username, so I still sign in using the old email address which is fine.  BUT I have changed my email address in my profile, I have submitted support tickets and had the email change done directly with Telstra, I have contacted each department I use in Telstra to do it because I keep getting emails to the old email address.

 

Today it's crowdsupport...

 

I get this email to my old hotmail: https://screenrec.com/share/GvOatjWYrc

I click on the link to manage my subscription and notification settings: https://screenrec.com/share/anQEI2kNi8

I get to a page that has no option to change my email address (and I clicked on all the menu labels) https://screenrec.com/share/HpwRFfZJOB

I confirm my Telstra account has the right email address: https://screenrec.com/share/Oi5EXnj13H

 

So, what on earth does someone have to do to get this fixed?  It's not hard - get your database and update the registered email address and make sure all the subscriptions refer to the updated email address.

 

Can you help, Telstra?  Or am I doomed to receive emails in my old email address forever?  Some might even consider that against the spam rules?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit