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My Email Change has not been completed
I changed my email address from hotmail to gmail, and advised Telstra. The system is ridiculous - you can't change your username, so I still sign in using the old email address which is fine. BUT I have changed my email address in my profile, I have submitted support tickets and had the email change done directly with Telstra, I have contacted each department I use in Telstra to do it because I keep getting emails to the old email address.
Today it's crowdsupport...
I get this email to my old hotmail: https://screenrec.com/share/GvOatjWYrc
I click on the link to manage my subscription and notification settings: https://screenrec.com/share/anQEI2kNi8
I get to a page that has no option to change my email address (and I clicked on all the menu labels) https://screenrec.com/share/HpwRFfZJOB
I confirm my Telstra account has the right email address: https://screenrec.com/share/Oi5EXnj13H
So, what on earth does someone have to do to get this fixed? It's not hard - get your database and update the registered email address and make sure all the subscriptions refer to the updated email address.
Can you help, Telstra? Or am I doomed to receive emails in my old email address forever? Some might even consider that against the spam rules?
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