DD-Smash
Level 1: Cadet

My Telstra App

Hi, 

for the last 2 days, I can not log into 'My Telstra App' on my mobile phone. It comes up as, We found account ********** sign in or register... I tap on it and nothing happens.

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: My Telstra App

Is it a PrePaid service? Might be caught up with the current issues in the PrePaid systems.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: My Telstra App

You could try logging into your My Telstra page in a browser (on a PC?) and see if ythat works..  if you can then it is probably an app problem - might need an update.

 

You could also try restarting your device and trying the Telstra App once it has restarted. Has your phone carried out an update recently, coincidental to this problem?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Kirik1968
Level 1: Cadet

Re: My Telstra App

My first pets name was Sam

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit