My Telstra Online and App not working - Telstra CrowdSupport - 886570

This thread is now archived and closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.

My Telstra App is not working and when I login online, I receive message:

No Accounts Found

This profile is not associated with any accounts. Please try to add an account using the button below.

Has the 'improving My Account experience' caused problems for other users?

0 Likes
277 Views
1 Reply

Reply

Quote

never-displayed

You must be signed in to add attachments

Was this helpful?

Yes it was, thank you
No, I still need help

1 REPLY 1

In response to Forwagy

Have you logged on via the website to make sure that your accounts are associated with your Telstra ID?

You need to go to Settings->Account Settings, then you should see a button that says Add an account

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

0 Likes
0 Replies

Reply

Hello
- Profile
- Notification
- Messages
- Settings
- Register
- |
- Sign In
- |
- Help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit