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RandomUser1
Level 1: Cadet
April 2019

New Mobile Broadband but unable to verify my email.

I am unable to successfully verify my email via the link sent to me. I have two usernames it seems. I don't know why but I suspect this is causing the problem. My new service cannot be added to either account. Both accounts have the same email address.

Sadly, I cannot tell which account was created when, nor how to consolidate to one account name.

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TanashaM
Support Team
Support Team
April 2019

Re: New Mobile Broadband but unable to verify my email.

In response to RandomUser1

Hi @RandomUser1

 

Please speak with our tech support team on 133 933 or via live chat here: https://tel.st/yc4ft and they will be able to look into this for you further. 

 

Let me know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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