ONLINE BILLING

[KF1978]

Why is the link to view details of my account never available? I have tried unsuccessfully now for months. I looked through the FAQs and CrowdSupport but can't find any answers that work.

I can log in but an not able to view recent charges / usage itemised

Should I be using a particular browser for this? I have tried FireFox and Safari.

This is the error message I keep getting

'Sorry! You could not be logged in to Online Billing. There may be a temporary problem, or part of the system may be unavailable due to regular maintenance. Please try again later. Alternatively please feel free to contact us.'

Please advise

[CrowdDudette]

This has happened to me in the past.  Something to do with your MyAccount & Billing systems not talking to each other properly.  Might have to be reset or something.  I got mine sorted out back then on LiveChat.

[KF1978]

Thanks for that.

I'm on Live Chat now! Fingers crossed!