Level 1: Cadet

Prepaid recharge

I recharged 30$ on my new sim I just activated an I was meant to get a bonus 5gb data for recharging on the 10th Nov I received an mms to my other prepaid number saying so yesterday, so I set up a new phone today an didn't get the 5gb. <removed for your privacy>

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Telstra (Retired)
Telstra (Retired)

Re: Prepaid recharge

Hey Lisamarie21,


Welcome to Crowd Support Smiley Happy


Sorry to hear that the extra data was missing from this recent recharge Smiley Sad This will best to be raised with my colleagues in the Pre-Paid Live Chat team to see what has gone wrong. They can be reached 247/7 and will assist in real time via:


Please let us know how you go? 

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