Andrew188
Level 1: Cadet

Problem to first 3 time top up data

Problem to use first 3 time data ? Please fix it 

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Problem to first 3 time top up data

You need to contact Telstra. Nobody at Crowdsupport has access to account information to do anything about it.

 

Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Emily99
Support Team
Support Team

Re: Problem to first 3 time top up data

Hey there @Andrew18, if you're having issues with your Pre-Paid recharges, you can speak with our Pre-Paid team on 13 22 00.

 

Alternatively you can connect with them online here: https://mytelstra.onelink.me/BJRB/5304840d

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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