PD99
Level 2: Rookie

Remove another family members prepaid number from my account

Answered

I have three prepaid mobile numbers (all family members) listed under my Telstra account, including my daughters phone (necessary from when she was still a child). She is now an Adult and wants her prepaid mobile number removed from being listed under my account, so she can port it to a new provider. So far porting attempts have failed, presume because the number is under my account?

I can't find any help in the Telstar apps or thier web based help. 

Telstra's telephone help lines are now so automated, busy and bot driven it's impossible just to speak to someone or message them. 

I've looked through the forum and cannot find the exact answer I need.

Can anyone help?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Remove another family members prepaid number from my account

You will need to lodge a change of ownership form.

See -> Can I change or transfer ownership of my account? | Telstra Support for details and a link to the form.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

PD99
Level 2: Rookie
Accepted Solution

Re: Remove another family members prepaid number from my account

Thanks, I used your suggestion, followed the link, exactly what I was looking for. 

View solution in original post

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Remove another family members prepaid number from my account

You will need to lodge a change of ownership form.

See -> Can I change or transfer ownership of my account? | Telstra Support for details and a link to the form.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

PD99
Level 2: Rookie
Accepted Solution

Re: Remove another family members prepaid number from my account

Thanks, I used your suggestion, followed the link, exactly what I was looking for. 

View solution in original post

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