Level 2: Rookie

Removing Son from Account

Answered

I need to take my son off my bill I have paid his plan off , he wants to update his phone to the iPhone 12 and pay his own bill . He needs to have the bill in his name 

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Level 2: Rookie
Accepted Solution

Re: Removing Son from Account

Why am I paying the same amount when his plan finished in June ?? Thats seems unreasonable 

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Level 25: The Singularity
Level 25: The Singularity

Re: Removing Son from Account

You will need to fill out a transfer of ownership form and take it in-store to be processed to get the service transferred to him.

 

Note: a credit check will be undertaken when he signs up, so he will need to have proof of income available just in case he is queried. When the form is presented in-store, he will also need to present 100 points of ID (drivers licence/passport, medicare card, bill/statement with his name and address)

 

https://www.telstra.com.au/support/account-payment/give-ownership-of-account-to-someone

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 2: Rookie
Accepted Solution

Re: Removing Son from Account

Why am I paying the same amount when his plan finished in June ?? Thats seems unreasonable 

View solution in original post

Level 2: Rookie

Re: Removing Son from Account

How did you go with this? I dropped a form into a Telstra store in January to get the same thing done, went back in May and they told me hadn't been completed because of Covid, still waiting for it to happen 10 months later. Amazingly I still receive my Telstra bills every month? 

Support Team
Support Team

Re: Removing Son from Account

Hey Craig3352, were you able to arrange this in the end? 

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