Level 1: Cadet

Retaining BigPond email account

We wish to retain our BigPond email address but change our isp. We still have mobiles and iPads connected to the Telstra service so we have active accounts, is this possible? We are happy to pay for the email accounts.

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Level 25: The Singularity
Level 25: The Singularity

Re: Retaining BigPond email account

Prior to changing ISP, you would need to contact Telstra and ask them to retain your email address for 12 months.

You will then need to start planning your migration away from Telstra Mail as the accounts will be deleted after 12 months and the paid option to keep them longer was removed from sale in September 2020.

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