aalessi
Level 1: Cadet

return parc

I've received my new phone and have a parcel to return the old one, do i need to write anything on the parcel to send it off ??

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: return parc

The post office will print the label for you if you don't have access to a printer.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
aalessi
Level 1: Cadet

Re: return parc

I have a printer what do I need to print out ? 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: return parc

There are instructions in the letter that came with the return pack that tell you how to get the label. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
aalessi
Level 1: Cadet

Re: return parc

i accidentally threw it out where can another copy

IvanS
Support Team
Support Team

Re: return parc

Hi @aalessi

 

Our New Phone Feeling team can follow up on this for you and they can be contacted at the email address: customercare@trade-in.telstra.com

 

Just include your mobile number in the email subject along with your name and delivery address in the body of the email. 

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