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Level 1: Cadet

Scam?

Recently had a phone call from an unfamiliar number. Indian-sounding guys claiming to be Telstra techo's, talked me through a scenario whereby my accounts had been hacked. I let them take me through the Run panel, Event Viewer etc. Then they wanted me to access every website I'd ever visited (seriously?!) ... Then they wanted me to open my banking website. At which point I broke the connection. They tried to ring me back, then gave up. Rang Telstra help desk immediately. Mary Elaine told me it was "more than likely" it was not Telstra ringing me. That's good enough for me. If Telstra contact me, I'll know it's them. Not some scammer.

 

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2 REPLIES 2
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Telstra (Retired)
Telstra (Retired)

Re: Scam?

Hi CliSwe

 

Thanks for alerting us to the call you received. In the Scamwatch link there is a field where you can report this call. I'm also providing you with some information, regarding how to avoid being caught out by the scammers.

 

https://www.scamwatch.gov.au/news/scammers-pretending-to-be-from-telstra-technical-support-continue-...

 

https://crowdsupport.telstra.com.au/t5/General-Community-KB/Mobile-and-Home-Phone-scams/ta-p/251309

 

As these calls are made from outside Australia, they do not have to comply with the Legislation of the Australian Government's Do Not Call Register, which makes things difficult.

 

However, we have introduced a Home Telephone, that allows you to either accept or decline calls, after the identity of the caller is provided to you.

 

http://tel.st/5xle (Select Home Phones and then Handsets for more information on the Telstra Home Guardian 302).

 

Please let me know if you have any further concerns.

 

Kind Regards 

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Level 21: Augmented

Re: Scam?

Classic scam call routine.

 

Do be carefull.

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