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Level 1: Cadet

scam

Answered

i have been scamed with anew phone charged to my telstra account

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: scam

You will need to contact Telstra either by calling 132200 or by sending a message using the My Telstra app (blue icon, bottom right of Get Help screen) and if Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

 

If they can't help, lodge a formal complaint via https://telstra.com.au/complaints

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: scam

You will need to contact Telstra either by calling 132200 or by sending a message using the My Telstra app (blue icon, bottom right of Get Help screen) and if Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

 

If they can't help, lodge a formal complaint via https://telstra.com.au/complaints

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Highlighted
Level 1: Cadet

Re: scam

Me too

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit