Stay Connected claim
I am trying to make a stay connected claim. I followed a link supplied through the My Telstra app and was part way through submitting a claim when it sopped working and advised I would have to try again. When I tried to restart the claim it advises that I have already started a claim and asks for a claim ID which was not previously supplied.
I select forgot id and am advised that an email will be sent; which never arrives.
The phone service is unavailable for anything relating to stay connected and hangs up after advising such. This is ridiculous!!!
I am unable to progress or start again. Can someone please advise who I can contact regarding this matter. I have been to the store which i purchased the phone and they advised that everything is online or by phone. I want a real person.
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Re: Stay Connected claim
Maybe try here,
I do seam to recall that once apon a time way before covid, you could call 132200 and say "stay connected" worth a try.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
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Stay Connected claim through My Account not workingFind out more