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Level 1: Cadet

Support

Hi, 

My frustration level is high..  Even though I have been a Telstra customer for many years, seemingly I can not get help or support of any kind.

An operator has entered my billing details incorrectly (even though I was verified using the details of the account I have had for years!?) therefore I can't use the app for troubleshooting my Internet service, which isn't working. 

Every time I call I just get sent a link for chatting which doesn't work, just freezes. 

I'm unable to get an actual person on the phone to correct my details nor am I able to do this via any support or help or chat links on the Telstra website or via the sms links they keep sending me etc

I've also tried to use the Internet account number to log in and it says there's a problem and to contact Telstra! 

Can anyone please help me?

We really need the Internet for our school work and studies. 

At this point I'm not sure of what to do other than change providers. 

 

Thanks in advance. 

 

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1 REPLY 1
Highlighted
Level 18: Intelligence Chief

Re: Support

Hi @me2u2 

Try these numbers to talk to an Telstra agent.

Even if you have to be on hold for a while, Someone will pick up. In my experience.

 

Telstra Billing 1800 461 799

 

Telstra Tech Support 1800 007 391


Telstra Tech Support 1800 063 234

 

1800 429 444 My Accounts Team  1800 266 000

Please let me know how you go.

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit