Level 1: Cadet

Technical Issues on My Rewards Page



I am trying to access the My Rewards page on My Account and I am getting a 'Technical Issues' error preventing me from entering the page.

It is happening on 2 different types of browser and both my PC and Mobile Device so I know it is not isolated to a device type.

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Support Team
Support Team

Re: Technical Issues on My Rewards Page

Hi Alecco, 


Sorry to hear of the troubles you are having with accessing some sections of your My Account. 

Is this for the My Offers section or the Telstra Thanks section? 

If you have noticed that it's happening on multiple devices it could be specific to your My Account, and our My Account team can help look into this any time via secure Live Chat here:  http://tel.st/8qpr

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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