Hayley08
Level 1: Cadet

Telstra app logging in but not showing up account

I am trying to log in with my Telstra account and I put in the correct user name and password and then the page comes up with this saying it’s logged in but not showing anything  on the computer it says logged in hit no accounts found  

 

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2 REPLIES 2
Hayley08
Level 1: Cadet

Re: Telstra app logging in but not showing up account

This is the other window that is coming up when I try and activate the account through the app

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra app logging in but not showing up account

You need to either give 132200 a call or chat online via https://livechat.telstra.com to get a consultant to have a look at your account.

 

Nobody here has access to account details.

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