Ric12
Level 1: Cadet

Think ex partner was monitoring my account what details could she request and see she on account

 

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Think ex partner was monitoring my account what details could she request and see she on accoun

That depends on what access you gave her.

If she's an authorised contact on your account, she would have access to everything.

 

You can get her removed by sending a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

 

You would also need to change the password on your account.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Ric11
Level 1: Cadet

Re: Think ex partner was monitoring my account what details could she request and see she on accoun

Thank you for replying to me yeah my auntie was on the account is in her name and I have full authority but my ex partner is the only one who had my detail my auntie  detailsAnd she’s the only person that could be the one that I’m finding out who could be request in all these documents and viewing stuff in and that and I think she’s been monitoring my MDF mobile devices well and messages and stuff what what the information cushy be getting from my messages and that if she was the one doing it 

Ric11
Level 1: Cadet

Re: Think ex partner was monitoring my account what details could she request and see she on accoun

Sorry I’m the same person Ricki 11 sorry I couldn’t remember my Apple ID for this

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Think ex partner was monitoring my account what details could she request and see she on accoun

She can't get the contents of your messages via your Telstra account (just see what number you send things to or call). She could see it via your Apple ID if she logged into a device and you are using iMessage.

 

If you believe that she is impersonating your Aunt to obtain information from her Telstra account, then that is criminal conduct and you should notify Telstra and the police.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Ric11
Level 1: Cadet

Re: Think ex partner was monitoring my account what details could she request and see she on accoun

Thank u for replying I spoke to someone today I got a specialist team calling me tomorrow they have the power to look into everything and find the answer for everything and get it resolved for me 

Ric11
Level 1: Cadet

Re: Think ex partner was monitoring my account what details could she request and see she on accoun

Do you no by any chance Jupiter can I get a itemised copy of my past bills on my account and if I can how do I do it 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit