Level 1: Cadet

Unable to link service

I have recently switched back to Telstra for my mobile phone service, but have yet to be able to link this service to a Telstra ID. The ID account is created but when trying to access it via the 24/7 app I'm told "the account does not have the appropriate security level to use the app".
When trying from the website an error message saying "Sorry, an unexpected error has occurred. Please try again later."
I've spoken to online chat services twice, the first time promised that because the account was new it could take some time the second time a cryptic response of "it's a problem on our end, we will fix it automatically for you."

Still not fixed.
Telstra user

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Unable to link service

Hey @Tsemos


Thanks for reaching out. 


Has this issue since been resolved?


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit