PGA1
Level 1: Cadet

Unable to setup access to My Account

I cannot access/setup My Account on the Telstra website.

I get to where I'm required to put in my username (as setup via Registration Process) and password and then get to https://www.myservices.telstra.com.au/mytelstra/login-intermediate where I'm asked to Add Account, I click on it and arrive to https://myid.telstra.com/add-account/index.html#/confirmaccountinfo I then add my account number where indicated receiving correct details at https://myid.telstra.com/add-account/index.html#/findcontact where I then click continue to receive an error https://myid.telstra.com/add-account/index.html#/error and can't get any further. Your assistance in getting this set up would be very helpful ... Thanks.

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Unable to setup access to My Account

The system is having a problem linking your account information to your Telstra ID. This will require the intervention of the Telstra back of house staff to get resolved.

 

Lodge it via the formal complaints channel via https://telstra.com/complaints

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