Level 2: Rookie

Want to see if my mobile is locked

How do I contact a service provider ASAP? Not a computer!!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Want to see if my mobile is locked

Do you mean network locked (ie locked to a particular provider) or blocked as in completely disabled?


If you mean the latter, go to https://amta.org.au/check-the-status-of-your-handset/


If the former, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and someone should respond in a few hours/couple of days. Otherwise, put a SIM from another carrier into the mobile and see if it works. If it doesn't then it is probably network locked and you will need to get it unlocked by the carrier that you bought it from.


On Telstra, only Prepaid phone handsets are network locked.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit