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Telstra (Retired) thedylan
Telstra (Retired)

The Telstra CrowdSupport® website (website) is owned and operated by Telstra Corporation Limited ABN 33 051 775 556 (we, us or our).   Terms governing your use of the website By visiting and using the website, you agree to comply with these Terms of ...

Telstra (Retired) MattD
Telstra (Retired)

What is a knowledge base?   A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by ...

Telstra (Retired) MattD
Telstra (Retired)

Hey everyone!   Just wanted to share a bit of insight with you regarding why it’s important we give Kudo’s to those who deserve them as well as choosing to accept a post as a solution when it is one.   If you see someone post something that is not on ...

Telstra (Retired) thedylan
Telstra (Retired)

CrowdSupport guidelines

The purpose of the Telstra CrowdSupport (crowdsupport.telstra.com.au) website is to provide Telstra customers and others with a central place to ask customer service questions about Telstra products, services or related topic ...

Al108
Level 1: Cadet

1342200 the MOST infuriating unhelpful service The cost saving SMS option completely a waste of time I am looking at changing to another vendor due to such a TERRIBLE take on  My issues: I can't login to the account or APP which i have using all the ...

AlisonD1
Level 1: Cadet

Hi, 
I have just activated the new prepaid Telstra SIM bringing my old number from optus. When I send a text message out, it just sends the same message 4 times out. How do I fix this issue? Thanks Alison

jasnick
Level 10: Junior Detective

How do I change my Crowd Support email address. Thank you

Tarek50821
Level 1: Cadet

Hi, im new user into your community.  I Don't have any telstra connection. And i Don't want need any physically connection. I want to use telstra static or dynamic or Dedicated or private IP remotely. Can i do that?? If i can than how can i get this? ...

Roy__Ceg
Level 1: Cadet

How can I change my Crowd name ?I don't like the name I have chosen.

HW29
Level 1: Cadet

I do not have a primary (?) email listed against my account. How do I initiate one. Lots of info for getting a second - 14th Email account but nothing with a primary account. I have been a Telstra customer 20+ years. 

MPB2013
Level 2: Rookie

I don't know if anybody has posted about this yet, but CrowdSuport has reference to a non existent Telstra Shop. A google search for Telstra Carlingford Pop-up Store yields a link in CrowdSupport of  https://crowdsupport.telstra.com.au/t5/telstra-car ...

1-Nick
Level 1: Cadet


Hi   I am unable to send emails through Outlook.  This has only happened recently.  I have tried resetting the modem but still not working.  Any help is appreciated.   Task 'xxxxxxxx@bigpond.net.au (1) - Sending' reported error (0x800CCC6F) : 'Your o ...

jodi_parsons
Level 1: Cadet

How do I change my crowd support user name?

Ommadawn59
Level 1: Cadet

NBN was provisioned on March 17th, so my landline was disconnected from the exchange. I'm still getting bills from Telstra for a landline connection.

Griff-A
Level 1: Cadet

Is telstra going to assist family's with children at home doing online school work through the Governments "Connect" service if your local school has requested parents to keep their children home?I now have my children at home and they are chewing th ...

Sanuk
Level 1: Cadet

hiVodafone cant make calls to my mobile number .I am with Telstra Network I was Vodafone about 10 months ago this tarted happening today.any help to fix this issue. Vodafone users get  number is not connected sanuk

Waggalad
Level 1: Cadet

forgot my emails password   how dol I get it again  please ? 

KNMB
Level 1: Cadet

HI, can you please help? For a number of weeks now I have not been receiving some emails, it has taken me sometime to figure out that they are in Webmail (I usually don't check webmail) but I am not getting them in Outlook 2010. The emails are from p ...

FLUCKY
Level 1: Cadet

change my log in user name please

ZeeMonkeyMan
Level 1: Cadet

Hi everyoneI am just about to leave Telstra for good! I've talked to around 5 different people through 24/7. They have all said they were going to put me on premium speed but it just never happens and every time I talk to them about it days later the ...

PetenMiri
Level 1: Cadet

We are about to purchase a new Netgear Nighthawk M2 (NNM2) as replacement for a faulty device. Is there a 14 day return or similar if the NNM2 does not provide internet coverage throughout our home?

Gadgetragic
Level 1: Cadet

Can I change my crowdsuppprt username? I understand from looking through the questions and answers that this change can be done by a moderator. I would like to change from AlanMathisonTuring to Gadgetragic. Thank you

Mental1ty
Level 1: Cadet

My 12 year old said he could build a better webmail programbut I said bud let the other kids sort it out as they get cookies with their milk so they MUST know how to sort it outhe nearly choked on his Milo

BradSP65
Level 5: Eagle Eye

Can some one tell me how Telstra classify messages as spam on crowd support. I tried posting not only a bad experience with Telstra but its been classified as spam.

jbinsjx
Level 2: Rookie

Hello, I thought I had to sign up using my Telstra account email so I used my work email. I would still like to be part of CrowdSupport but use a personal email instead. How do I delete my account in CrowdSupport? Thanks.

Nobby07
Level 1: Cadet

Does a contract have a start and finnish date?

JohnLK
Level 2: Rookie

I couldn't find a help topic on how to add devices to my CrowdSupport profile. I was looking to complete the profile set up.

Humbleguy
Level 3: Gumshoe

Sorry to come over as a bit of a numpty, but If I have an interest in a string, how do I post to it? Do I need to subscribe to the initial post/author, the RSS Feed, or is the a reply button I’m missing?

jasnick
Level 10: Junior Detective

How do I change my Crowd Support email address. Thank you

CaptainKirk1
Level 8: Inspector

I was wondering... can I change my Username on Telstra CrowdSupport? I've read through the help articles, but cannot seem to find an answer to whether I can or cannot. Please help.

wogfro
Level 2: Rookie

Hi my galaxy a5 2017 was stolen august 1st i recently tried locating my phone again with android device manager and a notification said device located but below map it said cant connect with device.am i able to go to telstra vodafone & optus and have ...

Unwilling
Level 3: Gumshoe

If I get a response to a string I initiated and have ended by accepting someones response, how do I easily get back to that string? I have recieved an email and trying to find the string is a nightmare! The cynic in me says this is deliberate, but I ...

rssyd
Level 1: Cadet

I had a three month Stan offer that stated it would expire 72hours after I clicked on it. Once I clicked on the same it kept returning an error and now the offer no longer shows up. I reached out to Telstra support they pointed me to Stan helpline an ...

Bethany-Lee
Level 1: Cadet

Where do I find the survey that the lovely Telstra lady said I should do when I bought my new phone?

HW29
Level 1: Cadet

I do not have a primary (?) email listed against my account. How do I initiate one. Lots of info for getting a second - 14th Email account but nothing with a primary account. I have been a Telstra customer 20+ years. 

jodi_parsons
Level 1: Cadet

How do I change my crowd support user name?

Ommadawn59
Level 1: Cadet

NBN was provisioned on March 17th, so my landline was disconnected from the exchange. I'm still getting bills from Telstra for a landline connection.

Griff-A
Level 1: Cadet

Is telstra going to assist family's with children at home doing online school work through the Governments "Connect" service if your local school has requested parents to keep their children home?I now have my children at home and they are chewing th ...

Sanuk
Level 1: Cadet

hiVodafone cant make calls to my mobile number .I am with Telstra Network I was Vodafone about 10 months ago this tarted happening today.any help to fix this issue. Vodafone users get  number is not connected sanuk

Waggalad
Level 1: Cadet

forgot my emails password   how dol I get it again  please ? 

Mental1ty
Level 1: Cadet

My 12 year old said he could build a better webmail programbut I said bud let the other kids sort it out as they get cookies with their milk so they MUST know how to sort it outhe nearly choked on his Milo

Moogara
Level 1: Cadet

My son was on freedom plus and lost his mobile. New with your new crappy plus service I can't credit me to you any more. Now I can't send him my credit from my freedom plus plan to his new crap plus plan. Thank you telsta now I can't send credit to s ...

funkyphantom1
Level 1: Cadet

Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) FelicityCull
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) katroberts
Telstra (Retired)
Telstra (Retired) MattD
Telstra (Retired)

What is a knowledge base?   A knowledge base is a collection of information collated from various topics across the community that have been nominated by the community as important and useful. Knowledge base articles have been checked and refined by ...

Telstra (Retired) Yannick
Telstra (Retired)

Thanks for all your entries and some fantastic winning entries! We have decided to suspend the competition for a short period of time while we work through some competition improvement. Keep tuned for our relaunch in the near future.

Telstra (Retired) Yannick
Telstra (Retired)

The Telstra CrowdSupport® website (website) is owned and operated by Telstra Corporation Limited ABN 33 051 775 556 (we, us or our).   Terms governing your use of the website By visiting and using the website, you agree to comply with these Terms of ...

Telstra (Retired) Yannick
Telstra (Retired)

GFA image.jpg


Each year the Good Friday Appeal raises money for The Royal Children's Hospital in Melbourne, we would like to encourage our Telstra Crowdsupport members to dig deep and support this unique fundraising activity that brings together people from all p ...

Telstra (Retired) Yannick
Telstra (Retired)
Telstra (Retired) MattD
Telstra (Retired)

Hey everyone!   Just wanted to share a bit of insight with you regarding why it’s important we give Kudo’s to those who deserve them as well as choosing to accept a post as a solution when it is one.   If you see someone post something that is not on ...

Telstra (Retired) thedylan
Telstra (Retired)

CrowdSupport guidelines

The purpose of the Telstra CrowdSupport (crowdsupport.telstra.com.au) website is to provide Telstra customers and others with a central place to ask customer service questions about Telstra products, services or related topic ...

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