jasnick
Level 10: Junior Detective

Crowd Support email address

Answered

How do I change my Crowd Support email address. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
SteveW_52
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Crowd Support email address

It can be done, provided you have another Telstra/Bigpond email available. You can just login with a another set of credentials..  but if you want to keep you badges, status level etc. then a Telstra person has to organise that. I don't I got mine changed by a couple of months ago - thanks to @Deanna  and @DanK   Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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4 REPLIES 4
ProfessorPhone
Level 23: Superhero

Re: Crowd Support email address

I have been trying to change mine for a few years (in Settings I recall?).

Problem is, it keeps reverting back to the original address.

I was told it's one of those problems that can't be fixed.

 

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
SteveW_52
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Crowd Support email address

It can be done, provided you have another Telstra/Bigpond email available. You can just login with a another set of credentials..  but if you want to keep you badges, status level etc. then a Telstra person has to organise that. I don't I got mine changed by a couple of months ago - thanks to @Deanna  and @DanK   Smiley Happy

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

View solution in original post

jasnick
Level 10: Junior Detective

Re: Crowd Support email address

Thanks SteveW 52 and   PP

DanK
Community Manager Community Manager
Community Manager

Re: Crowd Support email address

Correct @SteveW_52 because your CrowdSupport profile is linked to a Telstra ID it means that changing email address requires manual intervention.

 

@jasnick I will send you a private message shortly to explain the process and assist with the update.

 

@ProfessorPhone if you would like yours updated then send me a PM.

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