Solved: Crowd Support email address - Telstra CrowdSupport

jasnick

How do I change my Crowd Support email address. Thank you

SteveW_52

It can be done, provided you have another Telstra/Bigpond email available. You can just login with a another set of credentials.. but if you want to keep you badges, status level etc. then a Telstra person has to organise that. I don't I got mine changed by a couple of months ago - thanks to @Deanna and @DanK

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

View solution in original post

ProfessorPhone

I have been trying to change mine for a few years (in Settings I recall?).

Problem is, it keeps reverting back to the original address.

I was told it's one of those problems that can't be fixed.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

SteveW_52

It can be done, provided you have another Telstra/Bigpond email available. You can just login with a another set of credentials.. but if you want to keep you badges, status level etc. then a Telstra person has to organise that. I don't I got mine changed by a couple of months ago - thanks to @Deanna and @DanK

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

View solution in original post

jasnick

Thanks SteveW 52 and PP

DanK

Correct @SteveW_52 because your CrowdSupport profile is linked to a Telstra ID it means that changing email address requires manual intervention.

@jasnick I will send you a private message shortly to explain the process and assist with the update.

@ProfessorPhone if you would like yours updated then send me a PM.

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Set it & forget it