How do I delete my account in CrowdSupport?

[jbinsjx]

Hello,

I thought I had to sign up using my Telstra account email so I used my work email. I would still like to be part of CrowdSupport but use a personal email instead. How do I delete my account in CrowdSupport?

Thanks.

[MattyC]

Thanks for coming through. Are you sure it's necessary to delete your current account? Are you no longer employed with Telstra?

- Matthew.

[jbinsjx]

Is it possible to use different emails for CrowdSupport and the account used for billing? I use my work email for billing and I thought you had to use the same one for CrowdSupport. Is it possible to use separate emails? If not, I'd like to delete my CrowdSupport account so as not to receive these emails from my work emails anymore.

[MattyC]

There's no requirement to use the same email address for both. Can you change your email address in crowdsupport okay? Otherwise, if you don't want CS updates landing in your work inbox, you could mark them as spam. - Matthew.

[jbinsjx]

How do I change the email used in CrowdSupport?

[MattyC]

In your profile (click your avatar in the top right of the screen), there's a 'Subscriptions and 'Notifications' tab.
In there you'll find 'Notification Settings'.

You can choose which events trigger emails. 

Can you get there okay? 
- Matthew.

[jbinsjx]

But that doesn't change the email address I use. I'd like to change the email address I use or delete the account entirely.

[KathleenC]

I am sorry you are unable to change the email address on your CrowdSupport profile.

You may like to consider creating a new CrowdSupport sign up with an email address you would prefer to use. 

[jbinsjx]

I've done that. Now can I close this account on CrowdSupport?

[KathleenC]

I am sourcing the information for you, it may take time I am sorry for that.

You can turn off notifications on the old one and I will send you all the links and information on cancelling the account as soon as possible.

Sorry for the delay.

[KathleenC]

Hi

Can you confirm the username of the account  you want to delete.

Looking forward to your reply 

[MattyC]

Hi jbinsjx. Appreciate your patience. We don't delete accounts, they're archived after a period of inactivity. I encourage you to switch off all notifications for your original account so you don't get any more of those emails, and only post from the new account you've made.

Thanks for coming through. Please let us know if there's anything else we can clarify. - Matthew.

[jbinsjx]

I'm pretty sure there's a privacy violation there when you have my contact details without my consent. These messages have me formally requesting that my email be removed from this platform yet you have refused.

[MattyC]

Your email address isn't publicly visible; it's only available to the Crowdsupport team. We do have the capacity to change (but not delete) the email address in the original account, so do you have a third email address you'd like to use? - Matthew.