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Level 5: Eagle Eye

How does Telstra classify a Message as SPAM on Crowd Support

Can some one tell me how Telstra classify messages as spam on crowd support. I tried posting not only a bad experience with Telstra but its been classified as spam.

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Level 23: Superhero
Level 23: Superhero

Re: How does Telstra classify a Message as SPAM on Crowd Support

This may be of assistance https://crowdsupport.telstra.com.au/t5/Welcome-Guidelines/Read-me-first-Community-Guidelines/td-p/4
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Support Team
Support Team

Re: How does Telstra classify a Message as SPAM on Crowd Support

Hi BradSP65,

I have found that a copy & paste can be picked up as spam. This is a forum to ask the crowd for advice. if you want to reach out to Telstra regarding a poor experience & are seeking support you may find sending a private message through facebook a better idea. https://tel.st/6nn9c;

You can also call through on 132200 to discuss the matter. 

Angela 

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