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What is CrowdSupport?

CrowdSupport, Telstra's very own customer forum, is a place for Telstra customers and others to ask customer service questions about Telstra products, services or related topics. These questions can then be answered by both Telstra employees and/or other community members.

Our overall goal is to make finding solutions to commonly asked questions easier.

You can read a bit about our Community Management Team below and also catch some of the team broadcasting live from Periscope or via Facebook Live.

Frequently Asked Questions

How can I participate?

To fully participate in the community the first thing you need to do is register, which allows you to; start topics, like posts and reply to others. Some areas that you may want to get involved in are:

  • - Forum: to ask and answer questions
  • - Ideas: to suggest improvements to our Mobile Apps and website
  • - Latest: to read about the latest news and tips from our Community Managers
  • - Wiki: to get answers to commonly asked questions
  • - Sports: for Live Pass questions relating to AFL, NRL, Netball and My Football Live
Moderation and Guidelines

Our community guidelines aim to ensure the Telstra CrowdSupport content is inclusive and inviting. To that end, moderators will ensure that user comments are relevant and appropriate, and may take any steps they deem appropriate to ensure content meets the site's comment moderation policy.

To ensure the dialogue on Telstra CrowdSupport remains relevant and engaging for all users, you're also expected to observe 10 simple principles outlined in the comment moderation policy under ‘Community standards‘.

Our moderators apply these principles when reviewing your comments.

Telstra CrowdSupport Terms of Use

Your use of the Telstra CrowdSupport website is governed by the CrowdSupport Terms of Use and Telstra.com Terms of Use.

Sharing information is the essence of social media. However, many elements of the site such as text, pictures and logos are subject to copyright. To avoid infringing copyright, we ask that you link to material on the site rather than reproducing it. Quoting from a post in the context of a discussion is generally acceptable, but please do not copy and paste large sections of text on to third party websites.

Meet The Team

Ashlie Crowdsupport Handle: ashliem
Community Manager

Responsible for the smooth running of CrowdSupport, our moderation team and publishing content

About Me:

When I’m not travelling, taking photos or guiltily watching reality TV, I’m probably at brunch or spending time with family and friends – nearly always with a coffee in my hand.

Dan Crowdsupport Handle: DanK
Platform Manager

Responsible for the smooth running of CrowdSupport and implementing new community features

About Me:

As of 2016 I am a dad so I spend much of my spare time trying to keep up, what time I have to myself is spent reading fantasy/sci-fi novels and gaming, video and tabletop.

Emma Crowdsupport Handle: Emmasis
Community and Content Lead

Responsible for managing our CrowdSupport community team and strategy

About Me:

I love being outdoors, whether it be a beach walk or at a local café enjoying the outdoors, as well as spending time with my family and friends.

  • Ashlie
  • Dan
  • Emma